A great opportunity for a motivated IT Systems Support to join the FDF team. The focus will be to provide 1st to 2nd line support, maintain and support the IT systems in place at the FDF, FDF Scotland (FDFS), FDF Cymru (FDFC) and FDF office members. This will be achieved by working closely and receiving guidance from the IT Manager.

Job type Permanent

Location  Central London (Bloomsbury)

Salary: Competitive, with excellent benefits including 25 days holiday, private healthcare, leisure travel insurance, gym subsidy, interest-free season ticket loan and cycle-to-work scheme

Hours:  35 hours per week

The individual who will take on the IT Systems Support will also be responsible for the FDF’s IT Helpdesk, user support, user documentation and video-conferencing / webinar events. In this role, you will receive support to further develop IT skills and knowledge through on the job and formal training.

Key responsibilities

IT helpdesk

  • Be the first point of call for FDF IT support
  • Provide IT support to the FDF, FDFS, FDSC and FDF office members with day-to-day technical requests
  • Provide IT support to all users of the Citrix virtualised desktop infrastructure
  • Set up audio and visual equipment for FDF events and meetings both on and off site
  • Run the Helpdesk ticketing system
  • Provide IT inductions for new starters and training to existing staff

System administration

  • Setup, configure, install and maintain laptops, monitors and any tablet devices
  • Maintain and patch the mobile devices and maintain the telephone system
  • Perform server administration tasks using tools such as Active Directory, Group Policy, PowerShell. Windows Hyper-V Management and Azure
  • Perform client management using Microsoft 365 including the Admin Portal, Exchange Admin Centre, Teams Portal and Azure Active Directory
  • Assist in maintaining the FDF network, including basic knowledge of VLANs, patch cabling, switches, routers and VPNs.
  • Maintain and troubleshoot networked multifunctional devices
  • Deliver remote access installations, including the occasional off-sites visits as required

Other responsibilities

  • Support FDF’s Strategic Communications & Membership Team in delivering webinars using GoToWebinar and LiveWebinar platforms
  • Provide remote meeting equipment setup and ensure equipment is set up correctly in FDF meeting rooms
  • Update and continue to enhance the FDF IT Asset Database
  • Write and maintain user guides and other documentation
  • Revise and develop IT protocols and guidelines
  • Provide assistance with video recording/editing services
  • Occasionally the post-holder may be required to work outside of FDF’s normal office hours in the event of an urgent IT issue, a special project, event support or configuration to the network


  • Competent IT support experience on 1st - 2nd line tasks
  • Basic administration tasks in a server operating system (Server 2008-2019), including Active Directory, Azure AD, Exchange Online, Microsoft Teams and Group Policy
  • Experience in MDM technologies such as Microsoft InTune and Maas360
  • Support of Citrix Zen App / Zen Desktop and business telephone systems (pref Mitel)
  • Experience of delivering webinars / remote meetings
  • Experience in a desktop support environment within a small IT team
  • Some Apple Mac experience
  • Good understanding / experience with Microsoft Office, Office/Microsoft 365, Windows 10/11
  • Basic understanding of networks with the ability to troubleshoot and resolve issues
  • Knowledge of cloud-based technologies
  • A team worker with good communication skills and ability to support users of varying IT levels

To apply, please send us your CV and salary expectations illustrating why you’d be a great candidate to recruitment@fdf.org.uk

Closing date: 22 July 2022; 5:30pm

The FDF operates as an equal opportunities employer

We believe in equal opportunities for everyone and we won’t define people by their race, gender, sexual orientation, marital status, pregnancy, religion or beliefs, age, or disability. We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment team.


Recruitment privacy notice

This is the privacy policy relating to the protection of FDF job applicant's information. The FDF will ensure that data is always processed in accordance with the provisions of relevant data protection legislation, including the General Data Protection Regulation (GDPR).

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About FDF Scotland

Food and Drink Federation (FDF) Scotland is the Scottish trade association for food and drink manufacturers. We are a division of the Food and Drink Federation (FDF) representing food and drink manufacturers across the UK.

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Our benefits

The FDF is a great place to work where we take wellbeing seriously and have a great benefits package to match.